Privacy Policy
We are committed to protecting your personal information and respecting your privacy rights. This policy explains how we collect, use, share, and protect your data.
Last Updated: January 2024
Introduction and Scope
This Privacy Policy applies to DreamtimeJackpots.com and all associated lottery services operated in Australia. By using our services, you acknowledge that you have read, understood, and agree to the practices described in this policy.
We operate in accordance with Australian privacy laws, including the Privacy Act 1988, and comply with all relevant lottery and gaming regulations. As a licensed lottery service provider, we maintain the highest standards of data protection and confidentiality.
What This Policy Covers
Personal information we collect from lottery players and website visitors
How we use, process, and protect your personal data
When and why we share information with third parties
Your rights regarding your personal information
How to contact us with privacy concerns or requests
Information We Collect
We collect various types of information to provide, maintain, and improve our lottery services. The information we collect includes both data you provide directly and data collected automatically.
Personal Identification Information
Information you provide during account creation, ticket purchase, or prize claims:
- Full name, date of birth, residential address
- Email address and phone number
- Government-issued identification for age verification (18+ requirement)
- Tax file number or other tax identification (for prize claims over statutory thresholds)
Payment and Financial Information
Financial data collected for ticket purchases and prize distributions:
- Credit card or debit card details (processed by secure payment providers)
- Bank account information for prize deposits
- Transaction history and purchase records
- Billing address and payment method preferences
Lottery Participation Data
Information related to your lottery gaming activities:
- Ticket numbers, game selections, and entry details
- Draw results, winnings, and prize claims
- Account balance and transaction history
- Gaming preferences and responsible gaming limits
Technical and Usage Information
Automatically collected data when you use our services:
- IP address, browser type, device information, and operating system
- Pages visited, time spent on site, and navigation patterns
- Cookies and similar tracking technologies (see our Cookie Policy)
- Location data (if you enable location services for retailer finding)
Communications and Support Data
Information from your interactions with our support team:
- Email correspondence, chat transcripts, and phone call records
- Customer service inquiries and complaint details
- Feedback, reviews, and survey responses
How We Use Your Information
We use the collected information for legitimate business purposes essential to providing lottery services and ensuring compliance with legal requirements.
Service Delivery and Operations
- Processing lottery ticket purchases and managing your account
- Conducting draws, determining winners, and distributing prizes
- Verifying age (18+ requirement) and identity for regulatory compliance
- Processing payments and preventing fraudulent transactions
- Providing customer support and responding to inquiries
Legal and Regulatory Compliance
- Complying with Australian lottery and gaming regulations
- Reporting winner information to tax authorities as required by law
- Maintaining required records for regulatory audits and inspections
- Detecting and preventing money laundering and fraud
- Enforcing responsible gaming policies and player protection measures
Communications and Marketing
- Sending transaction confirmations and draw result notifications
- Providing important service updates and policy changes
- Sending promotional offers and jackpot updates (with consent)
- Conducting customer satisfaction surveys (you may opt out)
Service Improvement and Analytics
- Analyzing usage patterns to improve website functionality and user experience
- Conducting research and analytics for service development
- Identifying technical issues and optimizing platform performance
- Understanding player preferences to enhance game offerings
Security and Fraud Prevention
- Protecting against unauthorized access, fraud, and security threats
- Monitoring for suspicious activities and enforcing terms of service
- Verifying the legitimacy of prize claims and preventing fraud
- Maintaining system security and data integrity
Information Sharing and Disclosure
We share your personal information only when necessary for service delivery, legal compliance, or with your explicit consent. We never sell your personal data to third parties.
Regulatory Authorities
We are legally required to share information with government agencies and regulatory bodies:
- Australian lottery regulators for licensing compliance and audits
- Tax authorities for reporting winner information above statutory thresholds
- Law enforcement agencies when legally required or in response to lawful requests
- Financial intelligence units for anti-money laundering compliance
Service Providers and Partners
We work with trusted third-party service providers who assist in delivering our services:
- Payment processors and financial institutions for secure transactions
- Lottery draw operators and game providers
- Identity verification and age verification service providers
- Cloud hosting and IT infrastructure providers
- Customer support and communication service providers
- Analytics providers to help improve our services
All service providers are contractually bound to protect your data and use it only for specified purposes.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change via email or prominent notice on our website.
Legal Obligations and Protection
We may disclose your information when we believe it is necessary to:
- Comply with applicable laws, regulations, or legal processes
- Enforce our terms of service and protect our legal rights
- Protect the safety and security of our users and the public
- Prevent fraud, security threats, or illegal activities
No Sale of Personal Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is shared only as described in this policy for legitimate business and legal reasons.
Data Security Measures
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Technical Safeguards
- SSL/TLS encryption for data in transit
- Encryption of sensitive data at rest
- Secure payment processing through PCI-DSS compliant providers
- Regular security audits and penetration testing
Access Controls
- Multi-factor authentication for account access
- Role-based access restrictions for staff
- Password policies and secure authentication
- Activity logging and monitoring systems
Infrastructure Security
- Secure cloud hosting with redundancy
- Firewalls and intrusion detection systems
- Regular backups and disaster recovery plans
- Network segmentation and isolation
Organizational Measures
- Staff training on data protection practices
- Confidentiality agreements with employees
- Incident response and breach notification procedures
- Vendor security assessments
Your Role in Security
While we implement robust security measures, you also play a vital role in protecting your account. Use strong passwords, enable two-factor authentication where available, never share your login credentials, and report any suspicious activity immediately.
Data Retention and Deletion
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
Retention Periods
- Active Account Data: Retained while your account remains active and for a reasonable period thereafter
- Transaction Records: Maintained for 7 years to comply with Australian tax and gaming regulations
- Prize Claim Documentation: Retained for 7 years as required by lottery regulations
- Marketing Communications: Retained until you withdraw consent or as legally required
- Technical and Usage Data: Typically retained for 2 years for analytics and service improvement
Secure Deletion
When retention periods expire or when you request deletion (subject to legal obligations), we:
- Securely delete or anonymize your personal information
- Remove data from active databases and backup systems
- Ensure data cannot be reconstructed or recovered
- Maintain deletion logs for audit purposes
Legal Retention Requirements
Some information must be retained longer to comply with Australian lottery regulations, tax laws, and anti-money laundering requirements. We cannot delete information that we are legally obligated to retain, even if you request deletion.
Your Privacy Rights
Under Australian privacy law, you have specific rights regarding your personal information. We are committed to honoring these rights and facilitating their exercise.
Right to Access
You have the right to request access to the personal information we hold about you. We will provide a copy of your data in a commonly used electronic format within 30 days of your verified request.
Right to Correction
If you believe any information we hold about you is inaccurate or incomplete, you can request corrections. We will update your information promptly upon verification of the correct data.
Right to Deletion
You may request deletion of your personal information, subject to legal and regulatory retention requirements. Some data must be retained for compliance with lottery regulations and tax laws.
Right to Object
You can object to certain processing of your personal information, particularly for marketing purposes. You can opt out of marketing communications at any time through your account settings or by contacting us.
Right to Data Portability
You have the right to receive your personal data in a structured, machine-readable format and to transmit that data to another service provider where technically feasible.
Right to Restrict Processing
In certain circumstances, you may request that we restrict the processing of your personal information, such as while we verify the accuracy of disputed data.
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
Email: privacy@DreamtimeJackpots.com
Phone: Contact our support team
We will respond to verified requests within 30 days. We may require additional information to verify your identity before processing requests.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze website usage, and deliver personalized content. For detailed information about our cookie practices, please review our dedicated Cookie Policy.
Types of Cookies We Use
- Essential Cookies: Required for website functionality, account access, and security
- Performance Cookies: Help us understand how visitors interact with our website
- Functional Cookies: Remember your preferences and provide enhanced features
- Analytics Cookies: Collect information about website usage to improve services
Managing Cookie Preferences
You can control cookie settings through:
- Our cookie consent banner when you first visit the website
- Your browser settings to block or delete cookies
- Third-party opt-out tools for advertising cookies
Note: Disabling essential cookies may affect website functionality and your ability to access certain features.
Learn More
For comprehensive information about the cookies we use, their purposes, and retention periods, please visit our Cookie Policy page.
Analytics and Third-Party Services
We use analytics tools to understand how visitors use our website and to improve our services. These tools may collect information about your device, browsing behavior, and interactions with our platform.
Analytics Tools We Use
We may use the following analytics services:
- Web analytics platforms to track website traffic and user behavior
- Heat mapping tools to understand how users interact with page elements
- Performance monitoring to identify technical issues
- Conversion tracking for marketing campaign effectiveness
Data Collected by Analytics
Analytics tools typically collect:
- Device type, browser, and operating system
- IP address and approximate geographic location
- Pages visited, time spent, and navigation paths
- Referring website or marketing source
Analytics data is typically aggregated and anonymized for reporting purposes.
Opting Out of Analytics
You can opt out of analytics tracking through:
- Browser privacy settings and do-not-track preferences
- Browser extensions that block analytics scripts
- Our cookie consent preferences to disable analytics cookies
Children's Privacy
Our services are strictly for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18.
18+ Only Requirement
Participation in lottery gaming is prohibited for minors under Australian law. We implement age verification measures and require proof of age during account registration and at retail locations.
If We Discover Underage Access
If we become aware that we have collected personal information from someone under 18, we will:
- Immediately delete the account and all associated information
- Refund any deposits made to the account
- Take steps to prevent future underage access
- Report the incident to relevant authorities if required
For Parents and Guardians
If you believe a minor has accessed our services or provided personal information to us, please contact us immediately at privacy@DreamtimeJackpots.com so we can take appropriate action.
For more information about underage prevention measures, please see our Responsible Gaming Guidelines.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this policy periodically.
How We Notify You of Changes
When we make significant changes to this policy, we will:
- Update the "Last Updated" date at the top of this page
- Send you an email notification if you have an active account
- Display a prominent notice on our website
- Request your consent for changes that materially affect your rights
Your Continued Use
By continuing to use our services after we post changes to this Privacy Policy, you acknowledge and accept the updated terms. If you do not agree with the changes, you should discontinue use of our services and close your account.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through any of the following channels.
Mailing Address
DreamtimeJackpots.com Privacy Department
Australia
Response Time
We aim to respond to all privacy inquiries within 5 business days. For formal data access or deletion requests, we will provide a full response within 30 days as required by law.
Related Policies
For complete information about your rights and our practices, please also review these related policies: